Professionals & Referral Partners

Prosperous Health partners with hospitals, physicians, behavioral health clinicians, case managers, health plans and community professionals to help individuals access appropriate addiction and mental health treatment.

Our admissions and clinical teams provide a coordinated point of contact for reviewing referrals, identifying available services and supporting transitions across the continuum of care.

Placement recommendations and admission decisions are based on each person’s clinical needs, safety considerations, program availability, eligibility requirements and applicable payer authorization.

A Connected Referral Pathway

Navigating behavioral health treatment can be complex—particularly when a patient is transitioning from a hospital, emergency department, outpatient practice or another treatment program.

Prosperous Health helps referral partners coordinate access across a network of behavioral health and addiction-treatment services. Our goal is to make the referral process clear, responsive and collaborative while protecting patient privacy and supporting continuity of care.

Who We Partner With

We welcome referrals and professional inquiries from:

• Hospitals and emergency departments
• Physicians and medical practices
• Psychiatrists and psychiatric providers
• Therapists and behavioral health clinicians
• Social workers and case managers
• Discharge planners and utilization-management teams
• Health plans and managed-care organizations
• Interventionists and care coordinators
• Employee assistance programs
• Attorneys and other authorized advocates
• Community organizations
• Residential, outpatient and recovery-support providers

When to Contact Us

Contact Prosperous Health when an individual may need:

• Medical or ambulatory detoxification
• Residential addiction treatment
• Partial hospitalization
• Intensive outpatient treatment
• Traditional outpatient services
• Evening or virtual programming
• Psychiatric evaluation or medication management
• Treatment for co-occurring substance use and mental health conditions
• A higher or lower level of behavioral health care
• Post-discharge treatment coordination
• Continuing-care or recovery-support planning

Services and levels of care vary by facility. Our admissions team can help identify available programs that may be appropriate for the individual’s needs and circumstances.

How the Referral Process Works

1. Contact Our Admissions Team

Call (888) 207-3422 to discuss the individual’s needs, requested level of care, anticipated discharge timeline and other relevant circumstances.

2. Share Information Securely

Our admissions team will explain what information is needed and provide an approved method for securely transmitting clinical or protected health information.

Do not send protected health information, medical records or other confidential patient information through standard email or an unsecured website form.

3. Clinical Review

Qualified professionals review the available information to evaluate clinical appropriateness, safety considerations and potential treatment options. Additional documentation or consultation may be requested.

4. Benefits and Authorization Coordination

When treatment will involve insurance coverage, the appropriate team may verify available benefits and coordinate applicable authorization requirements. Benefit verification does not guarantee coverage or payment.

5. Program and Facility Matching

When appropriate, the individual is matched with an available facility, program or level of care based on clinical needs, eligibility, location, capacity and payer requirements.

6. Transition Coordination

Our team works with the referring professional, patient, family or authorized representative to coordinate the next steps. Transportation and transition assistance may be available depending on the facility, location and circumstances.

7. Continuing Collaboration

With appropriate patient authorization, we support communication with referral partners during transitions and discharge planning to promote continuity of care.

Information That Helps Us Review a Referral

When available and legally authorized for disclosure, the following information may assist the review process:

• Patient name, date of birth and contact information
• Referring professional and organization
• Presenting concerns and reason for referral
• Requested or recommended level of care
• Substance-use history and date of last use, when applicable
• Mental health and medical history
• Current medications and known allergies
• Previous treatment history
• Current withdrawal, psychiatric or medical concerns
• Relevant laboratory results, vital signs or discharge information
• Safety risks and mobility or accessibility needs
• Insurance and authorization information
• Anticipated discharge or admission timeframe
• Contact information for family members or authorized representatives

The admissions team will determine which records are necessary and how they should be transmitted securely.

Hospital & Emergency Department Coordination

Prosperous Health works with hospital and emergency department teams to evaluate potential behavioral health and addiction-treatment referrals following appropriate medical screening and stabilization.

Depending on the patient’s condition and available programs, our team may assist with:

• Preliminary referral review
• Identification of an appropriate treatment setting
• Coordination with physicians, nurses and case managers
• Benefit and authorization review
• Transfer and transportation planning
• Communication with authorized family members
• Step-down and continuing-care planning

A referral or preliminary review does not guarantee admission. Final acceptance depends on clinical appropriateness, medical stability, program criteria, available capacity and applicable payer requirements.

What Referral Partners Can Expect

Our professional referral process is designed around:

• Clear and respectful communication
• Clinically informed referral review
• Transparent updates regarding availability and next steps
• Coordination with authorized members of the care team
• Attention to payer and authorization requirements
• Thoughtful transitions between levels of care
• Respect for patient privacy, consent and clinical independence
• Continuing-care and discharge-planning support

Professional Partnerships

Beyond individual referrals, Prosperous Health develops ongoing relationships with hospitals, medical groups, behavioral health providers, health plans and community organizations.

These partnerships may include:

• Referral-pathway development
• Hospital and emergency department coordination
• Step-up and step-down treatment relationships
• Provider education and facility introductions
• Discharge-planning protocols
• Community outreach and education
• Managed-care coordination
• Continuing-care collaboration

Begin a Professional Referral

To discuss a patient or client referral, call (888) 207-3422.

For general professional partnership inquiries that do not contain confidential patient information, email info@prosperous.health.

Please do not send medical records, diagnoses, insurance information or other protected health information through standard email.

This webpage is not a secure referral portal and is not monitored as an emergency-response service. If someone is experiencing an immediate medical emergency or is in immediate danger, call 911. For mental health, suicide or substance-use crisis support, call or text 988.